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FAQ

Space Disinfection Series

Q1: What kind of environment is suitable for using humidifier?

Humidifier transforms White Factor antibacterial liquid to fine air molecules by high wave. It floats in the air to achieve the sterilization effect when it encounters the pathogen.

It is suitable to place on high level on table with timer to spray in the environment to eliminate the droplets pathogen. It reduces probability of cross infection.

Suitable environment to use: living room, restaurant, bedroom, office, classroom, kindergarten, nursery, hospital, clinic, hospital wardroom, elderly and palliative center, etc.

Q2: Is it normal to have water inside the case for a while? Does the water inside the case need to be drained?

This is a normal phenomenon, the water storage tank will quantitatively add the antibacterial liquid to the water tank and atomize it, it will not overflow.

If the antibacterial solution in the body tank is not used for two days, please remove it and replenish some new solution.

Q3: While using the humidifier, can we and the pet stay indoor?

White Factor’s main ingredient is very safe, it is not harmful to human and pets, there is no need to avoid it while in use.

Q4: How often to use the humidifier? What about the recommended timing to use it?

(1) Combat environmental pathogen

A. 10-15 minutes after get up from bed, turn on the atomizer to disinfect the space.

B. When there is frequent in and out of personnel, e.g. off from work and school, guest visit. The atomizer can be turned on to remove foreign pathogenic microorganisms, preventing family members from cross-infection.

(2) Deodorize: A. Cooking smell B. Cigarette

Q5: Can essential oil be added in the humidifier?

Not recommended. The main component of  White Factor will interact with the essential oil, affecting the antibacterial effect. The essential oil component may also cause White Factor humidifier to become brittle and cause damage to the machine.

If you use essential oil, please bear the risk of machine damage.

Q6: Can use White Factor humidifier for regular humidifying function?

Not recommend. If use it as humidifier, please use RO filtered water, also need to clean and dry it after used.  Do not use tap water. Tap water contains calcium and magnesium plasma, which will precipitate on the surface of the atomizer sink when used, forming solid scale, which will affect the atomization effect.

If it is not cleaned in time, it will increase the load of the atomizing sheet, causing the atomized sheet to burn out.

Q7: Can we use White Factor humidifier with other brands of antibacterial liquid or the self-made antibacterial liquid?

Not recommended. White Factor atomizer is designed exclusively for White Factor antibacterial liquid. Because the contents of other antibacterial liquid components are different, and it is not tested to ensure whether the machine will be damaged during operation.

Even if it is also a Hypochlorous Acid component, the content may contain other substances due to different techniques, purity, and pH.  If it is deposited on the atomized sheet, the atomized sheet may also be damaged.

Q8: Can White Factor disinfectant liquid be used in humidifier of other brands?

Not recommend. Hypochlorous Acid easily oxidizes metal, since the structure and material of other brand humidifiers cannot be confirmed, it is recommended to use White Factor humidifier with White Factor disinfectant liquid only.

Q9: When we move White Factor humidifier, need to pour out disinfectant liquid in the sink?

If the shaking is severe during movement, the antibacterial liquid may flow into the air outlet, causing damage to the machine. It is recommended that the disinfectant liquid be poured out before moving to a fixed point.

Q10: Necessary to maintain and clean White Factor humidifier?

Regular cleaning extends the lifespan of the humidifier: to avoid the accumulation of scale on the lower atomized sheet and affect its effect, it is recommended to clean it at least once a week.

When cleaning, use a soft cloth or a cotton swab to clean it. Do not use a hard tool to remove scale. Do not use detergent, alcohol, etc. to clean the body and parts to avoid damage to the machine.

If you do not use it for a long time, please dry it. In order to maintain the quality of the product, please pour out the disinfectant liquid left in the sink and the water tank, clean it, and then put it into the original box when it is dry.

Q11: What is the difference between the long and short nozzles of White Factor humidifier?

How to use long and short nozzles:

Short spray nozzle: directional spray toward the front, strengthen the removal of pathogenic microorganisms against the fixed point.

Long spray nozzle: With the nozzle opening facing up, it will quickly spread the mist to the entire space for environmental antibacterial disinfection.

The nozzle can be interchangeable according to the needs.

About disinfectant

Q1: Is it safe if White Factor contacts your eyes and mouth?

The main component of White Factor is Hypochlorous Acid (HOCl), which is the same as human leukocyte antibacterial factor. The concentration of product components meets safety standards and obtained third-party certification (China Disease Control and Prevention Center). It is non-toxic and non-irritating to eyes, skin and mouth cavity.

Q2: What is the difference between White Factor and general traditional alcohol and bleach?

Alcohol must be maintained at a high concentration of 75% for effective disinfection. It is too irritating to the eyes, skin and respiratory tract, and it causes eye irritation, skin allergy and respiratory tract discomfort.

The main component of "bleach" is high concentration sodium hypochlorite. In general, it is needed to dilute with water in 1:20 or 1:30 ratio for use. It is not recommended for skin contact due to high concentration and strong alkali.

The main component of White Factor is uncharged low acidic Hypochlorous Acid (HOCl), which is antibacterial effective at low concentrations.

 

Q3: What kind of virus and bacteria can White Factor be effectively against?

Tested by laboratories at international standard, it can quickly and effectively fight against pathogenic microorganisms in the living environment:

COVID-19, SARS, Human coronavirus, MERS, H1N1, H3N2, H7N9, norovirus, enterovirus, measles virus

Black mold, E. coli, pseudomonas aeruginosa, candida albicans, staphylococcus aureus

→Relevant test reports(Click here)

 

Q4: How to store White Factor? What are the recommendations?

The main ingredient of White Factor is hypochlorous acid.  Its concentration will decrease according to the user’s habits, storage methods and time under the unopened and opened condition.

Under the unopened condition, please store in a cool place,  avoid direct sunlight and high temperature, in order to achieve the best disinfection effect.  For the best before date, please refer to date on the bottle.

Under the opened condition, please finish using the product as soon as possible, the best before dates after opening are as below respectively.  Please store opened products in a cool place, avoid direct sunlight and high temperature.

25ml / 50ml / 100ml / 500ml:for the spray packaging, please finish using them in 3 months after opening.
2L & 5L:for the refill packaging, please finish using them in 6 months after opening.

Q5: Can “White Factor” treat flu?

White Factor cannot cure flu. At present, there is no medication to cure flu. The prescriptions prescribed by a doctor are only for relieving the symptoms of cold discomfort.

In an environment that is prone to contact and cross-infection, please use White Factor for cleaning and anti-bacteria anytime. White Factor is the best health guardian to effectively reduce infection through contact and droplet spread.

Q6: Can we use White Factor to deodorize?

In addition to cleaning the space effectively, White Factor also has deodorizing function.

When White Factor removes pathogens on the surface of environmental objects, it also acts on odor molecules that are unpleasant in the air or on the surface of the object to remove odor. Therefore, it is possible to effectively remove unpleasant smells of smoke, soot, and toilet odors.

Q7: Is the same as Hypochlorous Acid in the market?

‘White Factor’ is developed from the antibacterial concept of white blood cells in the human immune system. We produce the same antibacterial factor, which is found in white blood cells, called HOCl (Hypochlorous Acid).  It penetrates into the cell of pathogens to destroy the microorganism.  Our principles:

  1. Efficacy – granted by internationally recognized laboratories that White Factor is 99.9% against bacteria and virus
  2. Safety – not harmful to our skin while it kills germs. pH is a crucial factor.  White Factor uses Japan technology to articulate pH level to 5.5 +/- 1, which is not harmful to our skin and safe for the both children and adult.  The whole family can use White Factor.  Please read the information on packaging before you make purchase decision.
  3. Quality – to maintain disinfection efficacy during valid period, that means high stability is achieved.  Under the unopened and storage in cool place without expose to sunlight condition, it is proven by test that White Factor achieve high stability for 12-18 months in respective with the product size.

If your disinfectant product does not have the above 3 principles, we suggest you to reconsider your selection.

 

Q8: Is it normal that ‘White Factor’ smell slightly of bleach?

“Sodium hypochlorite (bleach NaOCl)” and “HOCl hypochlorous acid” (i.e. White Factor) are completely different components. You might smell is the scent of hypochlorous acid from our products.  As bleach contains a little bit of hypochlorous Acid, so its smell associates with White Factor. White Factor is never added with bleach and other harmful chemical additives, so please feel free to use it.

Personal Protection Series

Q1: Where to use the ‘Personal Protection Series’ disinfectant spray?

Other than using it on our hands and skin, it is usable for cleaning when we go out, for instance, public seat, doorknob, table surface, mobile phone, personal items, etc.

Q2: Can we use White Factor on a plane?

For making White Factor portable to use on a plane, the volume of personal protection series is designed within 100ml, that complies with the airlines’ regulation. Travelers can bring and use the product with ease.

Q3: Can I dispense it into my own bottles?

Cannot.  White Factor’s ingredient is HOCl and it is very sensitive that the disinfection function can be weakened by external environment.  Therefore, using specific container is very important and it cannot be dispensed into your own bottles.   Moreover, when the air and other invisible pathogens contact the product, it increases chance of contamination.

Our bottles are light-proof and it is a must to use a compatible material with our disinfectant.  It is strictly tested in order to maintain the ingredient’s stability to achieve the best disinfection efficacy.  Consumers can use it securely.

 

Q4: How long should it be used after opening?

It is recommend to finish using it as soon as possible, to ensure product quality and effectiveness. Please also store it in a cool place, avoid sunlight and high temperature environment.

25ml / 50ml / 100ml / 500ml:for spray packaging, finish using it within 3 months after opening
2L及5L:for refill packaging, finish using it within 6 months after opening

 

Q5: What is the purpose of the white buckle on the cap?

In addition to the aesthetic function and convenient grip, the white buckle can fix the inner cover is not easily turned away.

Q6: Can the carry-on ring only be used in 25ml?

At present, the carry-on ring can only be used with a capacity of 25ml, it can be hung on a handbag for use.

Q7: What is the difference between Extra Strength and Regular White Factor disinfectant?

The concentration of Extra Strength is higher than that of the skin cleansing protective liquid. If there is a need to go to a country with more infectious diseases,  go to the hospital, or during the pandemic of influenza, enterovirus, etc., please consider Extra Strength version.  Both concentrations are at safe concentration level below 200ppm, please use them with ease.

Household Series

Q1: How to use Disinfectant spray 500ml (Regular/Extra Strength)?

Mainly for environment cleaning, it can be sprayed on furniture and household items, such as dining table, rubbish bin, refrigerator, remote control, game mattress. Not required to rinse with water after spray, only need to wipe the item with clean tissue paper.

Q2: Can it be combined with other detergents?

No. The combination of White Factor and other components induces instability that will weaken the antibacterial effect.

Q3: Can I rebottle White Factor to my own bottle?

Cannot.  The ingredient of White Factor is HOCl, it is very sensitive to the external environment, and the product’s antibacterial effect could be weakened by it.  Thus, using specific container is very important.  It is not recommended to rebottle White Factor to other containers.  The outer layer of our bottle is light-shading; additionally, the material must be compatible with our disinfectant.  White Factor bottle is strictly tested to ensure the product stability, in order to achieve the best antibacterial and disinfection efficacy, so that you could use it securely.

Q4: How long can a 2L disinfectant be used on average?

That depends on the frequency and the volume of mist; on average, it could be used for about 1 month.

關於購物

Q4:可以退貨或更換其他的商品嗎?

如因運送時所造成的毀損、商品瑕疵等問題,我們將為您提供商品退貨的服務,白因子提供商品到貨七日的評估鑑賞期權益。並請至白因子網站個人帳戶中,提出退貨申請的需求。

※ 提醒您!以下情況將無法為您辦理退貨,請留意以免影響您的退貨權益。
• 基於衛生原則,商品一但拆封使用即無法退貨。
• 商品包裝不完全、活動贈品未退回、超過七天鑑賞期等,恕無法辦理退貨。

退貨流程
登入個人帳戶於該筆訂單明細處按下:退貨。

客服將與您聯繫宅配取貨事宜。

確認退貨商品無誤後,白因子會直接為您退款。

Q5:發票遺失是否仍能辦理退換貨?

如您購物時己索取發票,發票請連同退貨商品一併寄回,請務必妥善保存您的購物發票,以免影響您退款進度。
※ 如發票遺失,請洽客服人員索取【退貨折讓單】,並以A4紙將折讓單印出後,於紅框線處”簽名或蓋章”,連同退貨商品一併寄回;三聯式發票:請加蓋公司發票章並填寫退貨金額後自行留存第三、四聯。

Q5: Can I open the lid of 500ml and rebottle it into White Factor 25ml, 50ml and 100ml bottle?

Cannot.  It is not recommended to open the lid of 500ml and rebottle it. It weakens the stability of the 500ml disinfectant.

Q8: So it is fine to rebottle the 5L to 230ml or 20ml empty bottles given by White Factor?

5L  is designed with a hose tap for dispensing the disinfectant into 230ml and 20ml empty bottles provided by us, this reduces the chance of affecting product stability.  Dispensing the disinfectant into small quantity each time, and it is recommended to finish using the 230ml and 20ml in 7 days, in order to achieve the best antibacterial efficacy.

Instructions for dispensing 5L:

To ensure the efficacy of White Factor, please strictly follow the below instruction

1. Use the empty bottles provided by White Factor (passed stability test)
2. Before dispensing, clean your hands, external part and inside of  the bottle, and the spray head by White Factor.
3. Dispensing the disinfectant into small quantity each time, and it is recommended to finish using the 230ml and 20ml in 7 days

 

Q6: How to use White Factor to clean dirty surface?

It is necessary to clean the superficial dirt, dust or other debris first, then spray White Factor for disinfection, so it will be more effective and complete.

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