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FAQ

Dehumidifier Series

Q1: What kind of environment is suitable for using humidifier?

Humidifier transforms White Factor antibacterial liquid to fine air molecules by high wave. It floats in the air to achieve the sterilization effect when it encounters the pathogen.

It is suitable to place on high level on table with timer to spray in the environment to eliminate the droplets pathogen. It reduces probability of cross infection.

Suitable environment to use: living room, restaurant, bedroom, office, classroom, kindergarten, nursery, hospital, clinic, hospital wardroom, elderly and palliative center, etc.

Q2: Is it normal to have water inside the case for a while? Does the water inside the case need to be drained?

This is a normal phenomenon, the water storage tank will quantitatively add the antibacterial liquid to the water tank and atomize it, it will not overflow.

If the antibacterial solution in the body tank is not used for two days, please remove it and replenish some new solution.

Q3: While using the humidifier, can we and the pet stay indoor?

White Factor’s main ingredient is very safe, it is not harmful to human and pets, there is no need to avoid it while in use.

Q4: How often to use the humidifier? What about the recommended timing to use it?

(1) Combat environmental pathogen

A. 10-15 minutes after get up from bed, turn on the atomizer to disinfect the space.

B. When there is frequent in and out of personnel, e.g. off from work and school, guest visit. The atomizer can be turned on to remove foreign pathogenic microorganisms, preventing family members from cross-infection.

(2) Deodorize: A. Cooking smell B. Cigarette

Q5: Can essential oil be added in the humidifier?

Not recommended. The main component of  White Factor will interact with the essential oil, affecting the antibacterial effect. The essential oil component may also cause White Factor humidifier to become brittle and cause damage to the machine.

If you use essential oil, please bear the risk of machine damage.

Q6: Can use White Factor humidifier for regular humidifying function?

Not recommend. If use it as humidifier, please use RO filtered water, also need to clean and dry it after used.  Do not use tap water. Tap water contains calcium and magnesium plasma, which will precipitate on the surface of the atomizer sink when used, forming solid scale, which will affect the atomization effect.

If it is not cleaned in time, it will increase the load of the atomizing sheet, causing the atomized sheet to burn out.

Q7: Can we use White Factor humidifier with other brands of antibacterial liquid or the self-made antibacterial liquid?

Not recommended. White Factor atomizer is designed exclusively for White Factor antibacterial liquid. Because the contents of other antibacterial liquid components are different, and it is not tested to ensure whether the machine will be damaged during operation.

Even if it is also a Hypochlorous Acid component, the content may contain other substances due to different techniques, purity, and pH.  If it is deposited on the atomized sheet, the atomized sheet may also be damaged.

Q8: Can White Factor disinfectant liquid be used in humidifier of other brands?

Not recommend. Hypochlorous Acid easily oxidizes metal, since the structure and material of other brand humidifiers cannot be confirmed, it is recommended to use White Factor humidifier with White Factor disinfectant liquid only.

Q9: When we move White Factor humidifier, need to pour out disinfectant liquid in the sink?

If the shaking is severe during movement, the antibacterial liquid may flow into the air outlet, causing damage to the machine. It is recommended that the disinfectant liquid be poured out before moving to a fixed point.

Q10: Necessary to maintain and clean White Factor humidifier?

Regular cleaning extends the lifespan of the humidifier: to avoid the accumulation of scale on the lower atomized sheet and affect its effect, it is recommended to clean it at least once a week.

When cleaning, use a soft cloth or a cotton swab to clean it. Do not use a hard tool to remove scale. Do not use detergent, alcohol, etc. to clean the body and parts to avoid damage to the machine.

If you do not use it for a long time, please dry it. In order to maintain the quality of the product, please pour out the disinfectant liquid left in the sink and the water tank, clean it, and then put it into the original box when it is dry.

Q11: What is the difference between the long and short nozzles of White Factor humidifier?

How to use long and short nozzles:

Short spray nozzle: directional spray toward the front, strengthen the removal of pathogenic microorganisms against the fixed point.

Long spray nozzle: With the nozzle opening facing up, it will quickly spread the mist to the entire space for environmental antibacterial disinfection.

The nozzle can be interchangeable according to the needs.

About liquid disinfectant

Q1: Is it safe if White Factor contacts your eyes and mouth?

The main component of White Factor is Hypochlorous Acid (HOCl), which is the same as human leukocyte antibacterial factor. The concentration of product components meets safety standards and obtained third-party certification (China Disease Control and Prevention Center). It is non-toxic and non-irritating to eyes, skin and mouth cavity.

Q2: What is the difference between White Factor and general traditional alcohol and bleach?

Alcohol must be maintained at a high concentration of 75% for effective disinfection. It is too irritating to the eyes, skin and respiratory tract, and it causes eye irritation, skin allergy and respiratory tract discomfort.

The main component of "bleach" is high concentration sodium hypochlorite. In general, it is needed to dilute with water in 1:20 or 1:30 ratio for use. It is not recommended for skin contact due to high concentration and strong alkali.

The main component of White Factor is uncharged low acidic Hypochlorous Acid (HOCl), which is antibacterial effective at low concentrations.

 

Q3: What kind of virus and bacteria can White Factor be effectively against?

Tested by laboratories at international standard, it can quickly and effectively fight against pathogenic microorganisms in the living environment:

COVID-19, SARS, Human coronavirus, MERS, H1N1, H3N2, H7N9, norovirus, enterovirus, measles virus

Black mold, E. coli, pseudomonas aeruginosa, candida albicans, staphylococcus aureus

→Relevant test reports(Click here)

 

Q4: How to store White Factor? What are the recommendations?

The concentration (ppm) of hypochlorous acid after opening will decrease according to the user’s habits, storage methods and time. The concentration under unopened conditions will also vary slightly depending on the individual’s storage method.

Please note the following when using White Factor:
1. Please store in a cool place to avoid direct sunlight and high temperature.
2. Please use it up as soon as possible after opening to achieve the best antibacterial effect.

Q5: Can “White Factor” treat flu?

White Factor cannot cure flu. At present, there is no medication to cure flu. The prescriptions prescribed by a doctor are only for relieving the symptoms of cold discomfort.

In an environment that is prone to contact and cross-infection, please use White Factor for cleaning and anti-bacteria anytime. White Factor is the best health guardian to effectively reduce infection through contact and droplet spread.

Q6: Can we use White Factor to deodorize?

In addition to cleaning the space effectively, White Factor also has deodorizing function.

When White Factor removes pathogens on the surface of environmental objects, it also acts on odor molecules that are unpleasant in the air or on the surface of the object to remove odor. Therefore, it is possible to effectively remove unpleasant smells of smoke, soot, and toilet odors.

Q7: Is the same as Hypochlorous Acid in the market?

In fact, Hypochlorous Acid is like mineral water, the quality is reflected from the differences in production processes.

When selecting Hypochlorous Acid, keep in mind the following three points: concentration, pH, purity, to ensure the best antibacterial effect.

Q8: Is it normal that ‘White Factor’ smell slightly of bleach?

“Sodium hypochlorite (bleach NaOCl)” and “HOCl hypochlorous acid” (i.e. White Factor) are completely different components. You might smell is the scent of hypochlorous acid from our products.  As bleach contains a little bit of hypochlorous Acid, so its smell associates with White Factor. White Factor is never added with bleach and other harmful chemical additives, so please feel free to use it.

Personal Protection Series

Q1: Where to use the ‘Personal Protection Series’ disinfectant spray?

Other than using it on our hands and skin, it is usable for cleaning when we go out, for instance, public seat, doorknob, table surface, mobile phone, personal items, etc.

Q2: Can we use White Factor on a plane?

For making White Factor portable to use on a plane, the volume of personal protection series is designed within 100ml, that complies with the airlines’ regulation. Travelers can bring and use the product with ease.

Q3: Can White Factor be dispensed?

This product is produced by a patented process. In order to maintain the best effective antibacterial quality, it is not recommended to dispense.

Because it is easy to contact with the air and invisible pathogens when dispensing, or the bottle is contaminated without knowing, resulting in the direct completion of White Factor active ingredients and loss of cleaning effectiveness.

To dispense large quantity of White Factor disinfectant liquid, the below is the appropriate way to do so:

Due to the usage during the pandemic and to ensure the effectiveness of the disinfectant, please follow the below instructions carefully:-

  1. Use White Factor bottles only (because it passed the stability test)
  2. Before dispense, use White Factor Disinfectant Spray on your hands, the internal and external part of the bottle, and the sprayer.
  3. Please dispense in small quantity and recommended to use it up in 1 week.

Q4: How long should it be used after opening?

To ensure product quality and effectiveness, it is recommended to use it up within 3 months after opening.

Q5: What is the purpose of the white buckle on the cap?

In addition to the aesthetic function and convenient grip, the white buckle can fix the inner cover is not easily turned away.

Q6: Can the carry-on ring only be used in 25ml?

At present, the carry-on ring can only be used with a capacity of 25ml, it can be hung on a handbag for use.

Q7: What is the difference between Extra Strength and Regular White Factor disinfectant?

The concentration of Extra Strength is higher than that of the skin cleansing protective liquid. If there is a need to go to a country with more infectious diseases,  go to the hospital, or during the pandemic of influenza, enterovirus, etc., please consider Extra Strength version.  Both concentrations are at safe concentration level below 200ppm, please use them with ease.

Environment Series

Q1: Multi-purpose Disinfectant spray (Regular/Extra Strength) 500ml usage?

Mainly for environment cleaning, it can be sprayed on furniture and household items, such as dining table, rubbish bin, refrigerator, remote control, game mattress. Not required to rinse with water after spray, only need to wipe the item with clean tissue paper.

Q2: Can it be combined with other detergents?

No. The combination of White Factor and other components induces instability that will weaken the antibacterial effect.

Q3: Can I use my own bottle as a container?

Not recommended.  Ingredients of White Factor is very sensitive to external environment and the antibacterial effect could be weakened. Thus, the container is very important.  Light-shading outer layer is required; other than that, the material must be compatible with the antibacterial liquid.  White Factor bottle is strictly tested to ensure that the disinfectant liquid in the bottle can maintain the best antibacterial effect, so that consumers can use it more securely.

Q4: How long can a 2L disinfectant be used on average?

That depends on the frequency and the volume of mist; on average, it could be used for about 1 month.